Privacy and Data Protection Policy

GENERAL

The Right Agency Ltd takes the privacy of your information seriously. This document is designed to tell you about the practices used in regards to the collection, use and disclosure of personal and other information about you. This may be provided via the website, emails, telephone communications or other means.

By using this service, you are consenting to the terms of this policy. If you do not accept these terms, please do not use this service.

This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

WHAT INFORMATION IS COLLECTED?

We may collect the following information:

  • Name
  • Job title
  • Contact information including telephone number, postal address and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
HOW IS DATA COLLECTED ON THE WEBSITE?

Information may be gathered without you actively providing it, using various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so that you can access the internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer).

We may use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to the Service, and to administer and improve the Service.

HOW DO WE USE COOKIES?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps to analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

WEB STATISTICS

We use log files generated by our web servers to analyse site usage and statistics, but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and make improvements to our service.

WHY DO WE COLLECT THIS INFORMATION?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
  • From time to time, we may use your information to contact you for market research purposes. We may contact you by email.
  • We may use the information to customise the website according to your interests.
  • We may provide your information to our third-party partners for marketing or promotional purposes.
  • We will never sell your information
EXTERNAL

Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the content and data processing practices of that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

SECURITY

The Right Agency Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

CONTROL

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the terms of GDPR by completing a Subject Access Request. Simply email accessrequest@rightagency.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers